Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your supplement order, we accept returns within 7 days of delivery under the following conditions:
Unopened Products:
We accept returns of unopened, unused products in their original packaging with seals intact. You’ll receive a full refund of the product price, minus original shipping costs. Customers are responsible for return shipping costs.
Opened Products:
For your safety and the safety of other customers, we cannot accept returns of opened or used supplement products. Once a bottle or package has been opened, we consider it non-returnable due to contamination concerns and regulations regarding the resale of consumed products.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 1 business day of delivery. We’ll replace the item at no charge or provide a full refund including shipping costs. Please provide photos of the damaged product and packaging.
Wrong Item Shipped:
If we shipped the wrong product, we’ll send you the correct item immediately at no additional cost and provide a prepaid return label for the incorrect item.
How to Return:
Contact our customer service team at shopify@tccompound.com to initiate a return. We’ll provide you with a Return Authorization Number and return instructions. Returns without authorization may not be accepted.
Refund Processing:
Once we receive and inspect your return, we’ll process your refund within 3-5 business days to your original payment method.
Non-Returnable Items:
Special-order supplements cannot be returned unless damaged or defective.