Privacy Policy

Last Updated: October 5, 2026

Town & Country Compounding respects your privacy and is committed to protecting the personal information you provide when visiting or interacting with our website.

This Privacy Policy explains how Town & Country Compounding collects, uses, and protects personal information when you visit our website, submit a form, request access to an account or portal, communicate with us, or otherwise use our online services.

Please read this Privacy Policy carefully. By using our website and online services, you acknowledge that you have read and understand the practices described below.

Personal Information We Collect

When we use the term personal information, we mean information that identifies or can reasonably be linked to an individual.

Depending on how you interact with Town & Country Compounding, we may collect information such as:

Contact information, including your name, mailing address, email address, and telephone number.
Account information, including usernames, passwords, preferences, and information associated with patient or prescriber portal access.
Form submission information, including information provided through patient, prescriber, consultation, refill, prescription transfer, contact, or other website forms.
Professional information, including information submitted by prescribers or other healthcare professionals requesting access to pharmacy resources or services.
Communications with us, including information you provide when contacting our pharmacy or customer service team.
Device and technical information, including IP address, browser type, device information, and other technical identifiers.
Website usage information, including information about how visitors interact with and navigate our website.
Transaction information, when applicable, relating to payments or purchases made through our website or an authorized service provider.

Some information submitted to Town & Country Compounding may relate to prescriptions, pharmacy services, consultations, or other healthcare matters. When information qualifies as Protected Health Information, or PHI, under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), it is handled in accordance with applicable healthcare privacy requirements.

How We Collect Personal Information

We may collect personal information:

Directly from you when you complete a form, request portal access, contact us, communicate with our pharmacy, or otherwise provide information to us.
Automatically through our website using cookies and similar technologies.
From healthcare providers or other authorized parties when necessary to provide pharmacy services and permitted by applicable law.

How We Use Personal Information

Town & Country Compounding may use personal information for the following purposes.

Providing Pharmacy and Website Services

We may use personal information to:

Respond to requests and inquiries.
Process website form submissions.
Manage patient and prescriber accounts or portal access.
Communicate regarding prescriptions or pharmacy services.
Process refill or prescription transfer requests.
Prepare for consultations.
Provide requested pharmacy information or support.
Maintain and administer our website and online services.

Communicating With You

We may use your information to communicate with you regarding:

Prescription or pharmacy-related matters.
Account or portal activity.
Forms or requests you have submitted.
Appointments or consultations.
Customer service inquiries.
Educational information.
Town & Country Compounding services.

Marketing and Informational Communications

Town & Country Compounding may use contact information to send educational, informational, or promotional communications about Town & Country Compounding’s own services, where permitted by applicable law.

We do not sell patient information or provide Protected Health Information to third parties for their independent marketing purposes.

Where HIPAA or another applicable law requires authorization before Protected Health Information may be used for a particular marketing communication, Town & Country Compounding will obtain the required authorization.

Recipients may unsubscribe from promotional email communications at any time by using the unsubscribe option included in those communications.

Opting out of promotional communications will not prevent Town & Country Compounding from sending necessary non-promotional communications regarding prescriptions, pharmacy services, accounts, portal access, requests, consultations, or other transactions.

Improving Our Website and Services

We may use website activity, analytics, and technical information to:

Understand how visitors use our website.
Improve website functionality.
Troubleshoot technical issues.
Improve the user experience.
Evaluate the performance of our website and services.

Security and Fraud Prevention

We may use personal information to:

Protect our website, systems, accounts, and users.
Authenticate account access.
Identify potential fraud, misuse, or unauthorized activity.
Investigate security incidents.
Protect the rights and safety of Town & Country Compounding and others.

Legal and Regulatory Purposes

We may use personal information when necessary to:

Comply with applicable laws and regulations.
Meet pharmacy licensing and recordkeeping requirements.
Respond to court orders, subpoenas, or other lawful requests.
Protect or enforce our legal rights.
Satisfy other legal or regulatory obligations.

How We Disclose Personal Information

Town & Country Compounding does not sell patient information or disclose Protected Health Information to third parties for their independent marketing purposes.

We may disclose information when necessary to operate our business or provide requested services, including:

To service providers that perform functions on our behalf, such as website hosting, information technology, email communications, secure data storage, analytics, payment processing, or other operational services.
To healthcare providers, pharmacies, or other authorized parties when necessary to provide pharmacy-related services and permitted by applicable law.
When you specifically request, authorize, or consent to a disclosure.
When required by applicable law, regulation, court order, subpoena, or government request.
When necessary to protect Town & Country Compounding, our systems, our users, or the rights and safety of others.
In connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction, as permitted by applicable law.

Service providers that receive information from Town & Country Compounding are expected to use that information only as necessary to provide services on our behalf and in accordance with applicable privacy and security requirements.

When a service provider handles Protected Health Information on our behalf and HIPAA requires a Business Associate Agreement, Town & Country Compounding will maintain the appropriate agreement.

Protected Health Information and HIPAA

Certain information Town & Country Compounding receives in connection with pharmacy services may qualify as Protected Health Information (PHI) under HIPAA.

When HIPAA applies, the collection, use, disclosure, storage, and protection of PHI are governed by applicable federal healthcare privacy requirements and Town & Country Compounding’s Notice of Privacy Practices.

This website Privacy Policy describes our general website privacy practices. It does not replace Town & Country Compounding’s Notice of Privacy Practices or alter any rights or protections provided under HIPAA.

Online Forms and Health Information

Some forms on our website may collect information related to prescriptions, consultations, medication requests, pharmacy services, or other healthcare matters.

When information submitted through these forms qualifies as Protected Health Information, Town & Country Compounding handles that information in accordance with applicable HIPAA privacy and security requirements.

Forms that collect Protected Health Information are configured and managed to support Town & Country Compounding’s HIPAA obligations.

Users should submit sensitive health or prescription information only through the forms, portals, or communication methods provided by Town & Country Compounding for that purpose.

Cookies and Similar Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to:

Operate website functionality.
Remember preferences.
Understand website usage.
Measure website performance.
Improve our website and services.
Support advertising or marketing activities where permitted by applicable law.

Depending on where you live, you may have the right to limit certain uses of cookies or personal information.

Where available, cookie preferences may be managed through the privacy or consent controls provided on our website.

Third-Party Websites and Services

Our website may contain links to websites, portals, payment processors, social media platforms, or other online services operated by third parties.

Town & Country Compounding is not responsible for the privacy, security, content, or practices of third-party websites or services.

We encourage visitors to review the privacy policies and terms of any third-party service they choose to use.

Children’s Privacy

Our website and services are not directed toward children for independent use without the involvement of a parent, guardian, healthcare provider, or other authorized individual when appropriate.

We do not knowingly collect personal information from children in violation of applicable law.

If a parent or guardian believes that a child has provided personal information improperly, please contact Town & Country Compounding using the information below.

Security of Personal Information

Town & Country Compounding uses administrative, technical, and physical safeguards designed to protect personal information.

However, no method of electronic transmission, internet communication, or electronic storage can be guaranteed to be completely secure.

Visitors should avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to:

Provide pharmacy and website services.
Maintain accounts and records.
Comply with pharmacy, healthcare, legal, and regulatory requirements.
Resolve disputes.
Maintain appropriate business records.
Enforce agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request a portable copy of certain personal information.
Opt out of certain types of targeted advertising, sale, or sharing where applicable.
Withdraw consent where processing is based on consent and applicable law allows withdrawal.

These rights are not absolute and may be subject to exceptions, including pharmacy recordkeeping requirements, healthcare laws, legal obligations, or other applicable requirements.

We may need to verify your identity before processing certain privacy requests.

Town & Country Compounding will not discriminate against individuals for exercising privacy rights provided by applicable law.

Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication.

Even after opting out of promotional messages, Town & Country Compounding may continue to send communications necessary for:

Prescription or pharmacy services.
Refill or transfer requests.
Patient or prescriber portal access.
Account activity.
Consultations or appointments.
Customer service requests.
Other non-promotional communications.

Privacy Questions and Complaints

If you have questions or concerns about how Town & Country Compounding handles personal information, or if you would like to exercise an applicable privacy right, please contact us using the information below.

Depending on applicable law, you may also have the right to submit a complaint to an appropriate regulatory or governmental authority.

Changes to This Privacy Policy

Town & Country Compounding may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or applicable legal and regulatory requirements.

When changes are made, we will update the Last Updated date at the top of this Privacy Policy and provide additional notice when required by law.

Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Town & Country Compounding
535 East Crescent Avenue
Ramsey, NJ 07446
Email: info@tccompound.com